Thrupoint, Inc.

Ubiquity Collaboration Server

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Ubiquity’s Speak Conferencing is a highly-scalable, carrier-class, IP conferencing application that enables Service Providers (SPs) to offer hosted audio as managed services for large enterprises.

Speak leverages Session Initiation Protocol (SIP), VoIP and the innovative Ubiquity SIP Application Server architecture. This easy-to-use, browser-based solution offers a complete conferencing application feature set, as well as a web portal for scheduling, initiating, managing and terminating multi-party conferences.

Today’s enterprise is increasingly dispersed geographically, includes numerous remote work environments, consists of highly mobile employees and partners, and is extremely reliant on individuals with specialized knowledge and skill sets. To be competitive, enterprises must focus on the customer, collaborate across business units, distribute critical information in real time and reduce CAPEX and OPEX. Most corporations use a variety of conference services to achieve these goals.

Current solutions present a range of challenges. External providers can be expensive, especially when leveraging premium features like call recording and transcription. Furthermore, the benefits are limited by the pattern of use. For example, more than half of all meetings start at least five (5) minutes late due to user dial-in delays, technical issues or lack of conference data. Finally, key capabilities such as provisions to enforce security, corporate, and regulatory policies and support for mobile handsets are limited or inconsistent between services.

The Solution

Thrupoint combines its consulting expertise in Unified Communications and Service Management with our carrier grade Ubiquity Speak Conferencing Server to deliver a comprehensive conferencing solution that addresses both technology and process challenges.

Thrupoint's Conferencing Solution is a carrier grade application for multimedia conferencing within an enterprise and between enterprises that enables same time, same place, same level of participation meetings. Our solution provides robust audio conferencing with flexible scheduling capabilities, in-conference handover controls, and instant messaging. The product scales to thousands of simultaneous users at a fraction of the cost of proprietary, all-in-one legacy conference bridges. The total cost of ownership (TCO) and return on investment (ROI) is so compelling that where appropriate, conference bridges can be left on for the day and used in squawk box mode.

Through its customizable web portal interface, Speak gives conference moderators total control by providing them with visual tools that facilitate conference management. The easy-to-use Speak web portal allows moderators to share presentations, web content, applications, and documents in real time with employees, customers, partners, and service providers across the globe. Users manage and schedule conferences from any endpoint including desktops, virtual desktops, and mobile. Email invitations can be to participants, permitting users to quickly and cost-effectively initiate conferences. Calls can be scheduled in advance or on the fly and users can dial out to all participants to start the call or participants can dial in. These features make conference calls more productive, thereby facilitating meetings with a greater number of attendees.

Users can see who is present and who is talking with the ability to launch sub-conferences. Unique pass codes can also be assigned for each caller in scheduled conferences to ensure security and authentication.

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Benefits

The rich feature set of Speak Conferencing provides the foundation for Communications Enhanced Business Processes (CEBP) whereby teams or individuals can respond to events or requests in an expedited manner. Our solution delivers the following benefits to the typical enterprise via horizontal use cases as well as use cases that are aligned with an industry vertical:

Up to 40% savings for combined telephony and audio conferencing services
Ease of use encourages collaborative participation that involves more people
Faster rollout of new product and services via enhanced and expeditious training
Increase meeting productivity by reducing dead-air with dial out conference establishment
Increase closure rates via timely, ad-hoc, on-demand, and automated conferencing
Reduce travel costs - including coordination time - yielding productivity gains
Strengthen customer relationship through specialist interactions and additional face time

Key Features

Schedule and organize conferences via a web portal
Support for instant, reservation-less and scheduled conferences
Support for dial-in and dial-out to participants
E-mail conference notification compatible with Microsoft Outlook and Lotus Notes
File attachments in e-mail conference notification
Music on hold

At Conference Time

Configurable conference entry/exit notification
Digital Record/Playback
Viewable presence information
Participant announcement and active talker indicators
Instant messaging between conference participants
Web and DTMF-based control of audio (add/drop callers, mute, lock, conference record) for all calls
Self-managed sub-conferencing
PowerPoint viewing/file sharing
Security (SSL connection and password protection)